Privacy policy

Responsible

LGO Fichtelberghaus GmbH
09484 Oberwiesenthal
Germany

Tel.: +49 37348 123 – 0

E-mail: info@fichtelberghaus.de
Managing Director Constantin Gläß
Chemnitz Local Court HRB 35342

Tax no. 217/113/00985

ITC – Privacy Team

If you have any data protection-related inquiries (contracts/enquiries from data subjects, etc.), please send an e-mail to: info@fichtelberghaus.de
Our team will deal with your request as quickly as possible.

Please note: If you wish to specifically contact the Data Protection Officer (DPO), please send a message to info@fichtelberghaus.de.

WHEN DO WE PROCESS WHICH PERSONAL DATA?
We process personal data from you in the following cases:

When you visit our website, the browser used on your terminal device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which the access is made (referrer URL),
• The browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
• In addition, we use cookies and analysis services when you visit our website. More information about this can be found in the section “Analysis tools”.

For questions of any kind, we offer you the possibility to contact us via a form provided on the website. In doing so, it is necessary to provide a valid e-mail address so that we know from whom the request originates and so that we can answer it. Additional information can be provided voluntarily.

Subscription to our newsletter – When you subscribe to our newsletter, we collect your e-mail address. The data you provide will be processed.

PURPOSES OF DATA PROCESSING
We use the personal data actively provided by you only for the agreed purpose and only to the extent necessary.

The aforementioned data will be processed by us for the following purposes:

• Ensuring a smooth connection of the website,
• Ensuring a comfortable use of our website,
• Evaluation of system security and stability as well as for other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 p. 1 lit. b) DSGVO on the basis of a pre-contractual measure. If a contract is concluded, the data can be entered into our customer support system. The data will not be processed for any other purposes.

Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a) DSGVO, we will use your e-mail address to send you our newsletter on a regular basis.

CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Your personal data will not be transferred to third parties for purposes other than those listed below.

GK Software SE, Waldstraße 7, 08261 Schöneck, Germany, has been commissioned to operate the website. A data processing contract has been concluded for data processing, so that your data may not be processed for purposes other than those listed in this privacy policy.

We will only share your personal information with third parties if:

• You have provided us with your personal data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO have given express consent to this,
• the disclosure according to Art. 6 para. 1 p. 1 lit. f DSGVO is necessary for the assertion, exercise or defense of legal claims and
• there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data, in the event that the disclosure is justified pursuant to Art. 6 para. 1 p. 1 lit. c DSGVO a legal obligation exists, as well as
• this is legally permissible and in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO is necessary for the processing of contractual relationships with you. Data is only transferred to third countries if you have given us your consent.

DURATION FOR WHICH PERSONAL DATA IS STORED
Cookies are stored in your browser as so-called session cookies, so that your browser automatically deletes them after you leave the website. The duration of storage in this case follows from the technical functionality of the browser you are using.

Personal data transmitted to us in connection with a contact request on our website will only be stored for the duration of processing the request. If a contract is concluded, the data you provide may be stored in our customer support system for 10 years on a regular basis, unless there is another legal obligation that requires us to store the data for a longer period.

The personal data you provide will be stored until you withdraw your consent.
Please note that we will delete your data if its storage is inadmissible (in particular if the data is incorrect and cannot be corrected). Deletion is replaced by blocking if there are legal or factual obstacles to this (for example, special retention obligations due to commercial and tax law requirements).

RIGHT TO OBJECT
If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 para. 1 p. 1 lit. f) DSGVO, you have the right to object to the processing of your personal data in accordance with Art. 21 DSGVO, provided that there are grounds for doing so which arise from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.
If you wish to exercise your right of revocation or objection, simply send an e-mail to info@fichtelberghaus.de

RIGHT TO INFORMATION, CORRECTION, DELETION, RESTRICTION
The data subject has the right to information about the personal data concerned and to correction or deletion or restriction of processing. Furthermore, it has the right to object to the processing.

RIGHT TO DATA TRANSFERABILITY
The data subject has the right to data transferability.

RIGHT TO COMPLAIN TO THE SUPERVISORY AUTHORITY
You have the right to lodge a complaint with the supervisory authority.

PROVISION OF PERSONAL DATA
You are under no legal obligation to provide personal data.

AUTOMATED DECISION-MAKING INCLUDING PROFILING
Under certain circumstances, automated profiling may take place with the aim of evaluating personal aspects. We use these profiling measures in the following cases:
Due to legal and regulatory requirements, we are obliged to combat money laundering, terrorist financing and criminal offenses that endanger assets. Data evaluations (including comparison with legally prescribed lists) are also carried out.

DATA SECURITY
We use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser when you visit our website. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

CURRENCY AND CHANGES TO THIS PRIVACY POLICY
This privacy policy is currently valid and is dated February 2022.
It may become necessary to change this privacy policy as a result of the further development of our website and offers on it or due to changes in legal or official requirements. You can access and print out the current data protection declaration on the website at any time.