{"id":505,"date":"2026-08-26T16:10:47","date_gmt":"2026-08-26T14:10:47","guid":{"rendered":"https:\/\/fbh.jandj-media.de\/privacy-policy\/"},"modified":"2026-09-22T12:23:07","modified_gmt":"2026-09-22T10:23:07","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hotel-fichtelberghaus.de\/en\/privacy-policy\/","title":{"rendered":"Privacy"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--module--divi-row--default\"><div class=\"et_pb_column_0 et_pb_column et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone preset--module--divi-column--default\"><\/div><div class=\"et_pb_column_1 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone preset--module--divi-column--default\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/hotel-fichtelberghaus.de\/home-2\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/hotel-fichtelberghaus.de\/wp-content\/uploads\/2026\/08\/Logo_FBH.svg\" title=\"Logo_FBH\" width=\"203\" height=\"114\" srcset=\"https:\/\/hotel-fichtelberghaus.de\/wp-content\/uploads\/2026\/08\/Logo_FBH.svg 203w\" sizes=\"(min-width: 0px) and (max-width: 0px) 0px, (min-width: 1px) 203px, 100vw\" class=\"wp-image-68\" \/><\/span><\/a><\/div><\/div><div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone preset--module--divi-column--default\"><div class=\"et_pb_group_0 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--default\"><a class=\"et_pb_icon_0 et_pb_icon et_clickable et_pb_module et_flex_module preset--module--divi-icon--default\" href=\"tel:+0373481230\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">\uf879<\/span><\/span><\/a><a class=\"et_pb_icon_1 et_pb_icon et_clickable et_pb_module et_flex_module preset--module--divi-icon--default\" href=\"https:\/\/maps.app.goo.gl\/1QcHePZAo185ccwj6\" target=\"_blank\" rel=\"noopener\"><span class=\"et_pb_icon_wrap\"><span class=\"et-pb-icon\">\ue01d<\/span><\/span><\/a><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--default\" href=\"https:\/\/reservation.one.dirs21.de\/hotel-fichtelberghausde\/\" target=\"_blank\" rel=\"noopener\">BOOK &amp; INQUIRIES<\/a><\/div><\/div><div class=\"et_pb_group_1 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--default\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><div class=\"simple-language-switcher\"><a href=\"https:\/\/hotel-fichtelberghaus.de\/\" class=\"simple-language-link simple-language-de\">DE<\/a><a href=\"https:\/\/hotel-fichtelberghaus.de\/cs\/\" class=\"simple-language-link simple-language-cs\">CZ<\/a><a href=\"https:\/\/hotel-fichtelberghaus.de\/en\/\" class=\"simple-language-link simple-language-en is-active\">EN<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone preset--module--divi-column--default\">\n<div class=\"et_pb_group_2 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--default\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Privacy<\/h2>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p><strong>Responsible<\/strong><\/p>\n<p>LGO Fichtelberghaus GmbH<br \/>\n09484 Oberwiesenthal<br \/>\nGermany<\/p>\n<p>Phone: <a href=\"callto:+49%2037348 123 \u2013 0\">+49 37348 123 \u2013 0<\/a><\/p>\n<p>Email: info@fichtelberghaus.de<br \/>\nManaging Director Constantin Gl\u00e4\u00df<br \/>\nChemnitz Local Court HRB 35342<\/p>\n<p>Tax no. 217\/113\/00985<\/p>\n<p>&nbsp;<\/p>\n<p><strong>ITC - Privacy Team<\/strong><\/p>\n<p>If you have any data protection-related inquiries (contracts, requests from data subjects, etc.), please send an email to: <a href=\"mailto:info@fichtelberghaus.de\">info@fichtelberghaus.de<\/a><br \/>\nOur team will address your inquiry as soon as possible.<\/p>\n<p>Please note: If you would like to contact the Data Protection Officer (DPO) directly, please send a message to <a href=\"mailto:info@fichtelberghaus.de\">info@fichtelberghaus.de<\/a><\/p>\n<p><strong><\/strong><\/p>\n<p><strong>WHEN DO WE PROCESS WHICH PERSONAL DATA?<\/strong><br \/>\nWe process personal data from you in the following cases:<\/p>\n<p>When you visit our website, the browser used on your terminal device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:  <\/p>\n<ul>\n<li>IP address of the requesting computer,<\/li>\n<li>Date and time of access,<\/li>\n<li>Name and URL of the retrieved file,<\/li>\n<li>Website from which the access is made (referrer URL),<\/li>\n<li>The browser used and, if applicable, the operating system of your computer as well as the name of your access provider.<\/li>\n<li>In addition, we use cookies and analysis services when you visit our website. More information about this can be found in the section \"Analysis tools\". <\/li>\n<\/ul>\n<p>For questions of any kind, we offer you the possibility to contact us via a form provided on the website. In doing so, it is necessary to provide a valid e-mail address so that we know from whom the request originates and so that we can answer it. Additional information can be provided voluntarily.  <\/p>\n<p>Subscription to our newsletter - When you subscribe to our newsletter, we collect your e-mail address. The data you provide will be processed. <\/p>\n<p><strong>PURPOSES OF DATA PROCESSING<\/strong><br \/>\nWe use the personal data you have actively provided only for the agreed-upon purpose and only to the extent necessary.<\/p>\n<p>The aforementioned data will be processed by us for the following purposes:<\/p>\n<ul>\n<li>Ensuring a smooth connection of the website,<\/li>\n<li>Ensuring a comfortable use of our website,<\/li>\n<li>Evaluation of system security and stability as well as for other administrative purposes.<\/li>\n<\/ul>\n<p>The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.    <\/p>\n<p>Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 p. 1 lit. b) DSGVO on the basis of a pre-contractual measure. If a contract is concluded, the data can be entered into our customer support system. The data will not be processed for any other purposes.    <\/p>\n<p>Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a) DSGVO, we will use your e-mail address to send you our newsletter on a regular basis.  <\/p>\n<p><strong>CATEGORIES OF RECIPIENTS OF PERSONAL DATA<\/strong><br \/>\nYour personal data will not be disclosed to third parties for any purposes other than those listed below.<\/p>\n<p>GK Software SE, Waldstra\u00dfe 7, 08261 Sch\u00f6neck, Germany, has been commissioned to operate the website. A data processing contract has been concluded for data processing, so that your data may not be processed for purposes other than those listed in this privacy policy. <\/p>\n<p>We will only share your personal information with third parties if:<\/p>\n<ul>\n<li>You have provided us with your personal data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO have given express consent to this,  <\/li>\n<li>the disclosure according to Art. 6 para. 1 p. 1 lit. f DSGVO is necessary for the assertion, exercise or defense of legal claims and  <\/li>\n<li>there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data, in the event that the disclosure is justified pursuant to Art. 6 para. 1 p. 1 lit. c DSGVO a legal obligation exists, as well as  <\/li>\n<li>this is legally permissible and in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO is necessary for the processing of contractual relationships with you. Data is only transferred to third countries if you have given us your consent.   <\/li>\n<\/ul>\n<p><strong>PERIOD FOR WHICH PERSONAL DATA IS STORED<\/strong><br \/>\nCookies are stored in your browser as so-called session cookies, so that your browser automatically deletes them when you leave the website. In this case, the duration of storage depends on the technical functionality of the browser you are using. <\/p>\n<p>Personal data transmitted to us in connection with a contact request on our website will only be stored for the duration of processing the request. If a contract is concluded, the data you provide may be stored in our customer support system for 10 years on a regular basis, unless there is another legal obligation that requires us to store the data for a longer period. <\/p>\n<p>The personal data you provide will be stored until you revoke your consent.<br \/>\nPlease note that we will delete your data if its storage is not permitted (in particular, if the data is inaccurate and cannot be corrected). If there are legal or practical obstacles (such as specific retention requirements under commercial and tax law), the data will be blocked instead of deleted. <\/p>\n<p><script id=\"CookieDeclaration\" src=\"https:\/\/consent.cookiebot.com\/5a0893ac-9dae-45b9-b702-98f448d90a9f\/cd.js\" type=\"text\/javascript\" async=\"\"><\/script><\/p>\n<p><strong>RIGHT TO OBJECT<\/strong><br \/>\nIf your personal data is processed on the basis of legitimate interests pursuant to Art. 6(1), sentence 1, subparagraph (f) GDPR, you have the right, pursuant to Art. 21 GDPR, to object to the processing of your personal data, provided there are grounds for doing so arising from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will honor without requiring you to specify a particular situation.<br \/>\nIf you wish to exercise your right of withdrawal or objection, simply send an email to info@fichtelberghaus.de   <\/p>\n<p><strong>RIGHT TO ACCESS, CORRECTION, ERASURE, AND RESTRICTION<\/strong><br \/>\nThe data subject has the right <strong>to access<\/strong> the relevant personal data, as well as the right to have it <strong>corrected, erased<\/strong>, or to restrict its processing. Furthermore, the data subject has the right to object to the processing. <\/p>\n<p><strong>RIGHT TO DATA PORTABILITY<\/strong><br \/>\nThe data subject has the right to data portability.<\/p>\n<p><strong>RIGHT<\/strong> TO <strong>FILE A COMPLAINT WITH THE SUPERVISORY AUTHORITY<\/strong><br \/>\nYou have <strong>the<\/strong> right to <strong>file a complaint with the supervisory authority<\/strong>.<\/p>\n<p><strong>PROVISION OF PERSONAL DATA<\/strong><br \/>\nYou are under no legal obligation to provide personal data.<\/p>\n<p><strong>AUTOMATED DECISION-MAKING, INCLUDING PROFILING<\/strong><br \/>\nIn certain circumstances, automated profiling may occur for the purpose of evaluating personal characteristics. We use these profiling measures in the following cases:<br \/>\nDue to legal and regulatory requirements, we are obligated to combat money laundering, terrorist financing, and crimes that endanger assets. This also involves data analysis (including comparisons with lists specified by law).  <\/p>\n<p><strong>DATA SECURITY<\/strong><br \/>\nDuring your visit to our website, we use the widely adopted SSL (Secure Socket Layer) protocol in conjunction with the highest encryption level supported by your browser. This is typically 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can tell whether a particular page on our website is being transmitted securely by the closed key or lock icon displayed in the status bar at the bottom of your browser.<br \/>\nWe also employ appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.    <\/p>\n<p><strong>CURRENT STATUS AND CHANGES TO THIS PRIVACY POLICY<\/strong><br \/>\nThis Privacy Policy is currently in effect and is dated February 2022.<br \/>\nAs our website and the services offered through it continue to evolve, or due to changes in legal or regulatory requirements, it may become necessary to amend this Privacy Policy. You can access and print the most current version of the Privacy Policy at any time on our website. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":497,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-505","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/pages\/505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/comments?post=505"}],"version-history":[{"count":7,"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/pages\/505\/revisions"}],"predecessor-version":[{"id":1502,"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/pages\/505\/revisions\/1502"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/media\/497"}],"wp:attachment":[{"href":"https:\/\/hotel-fichtelberghaus.de\/en\/wp-json\/wp\/v2\/media?parent=505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}